Our designs are handcrafted by our talented team of over 120 beaders. With different hands crafting each piece, no two pieces will be exactly the same, so you may notice some slight variations in detail and finish.
While we strive for the best quality possible with strict quality control measures, the nature of handmade is that sometimes our customers may experience a breakage.
We offer a repair service for pieces that are within their one year warranty period. Repairs are free if we determine the breakage to be a production fault, as opposed to wear and tear. Otherwise, the repair will incur a small fee + shipping.
If your piece is broken due to a production fault, it is not repairable and it is within the warranty period, we will replace it with a new item.
Please fill out the form below and await our response with the next steps to getting your piece mended and back into your hands.