FAQ

We regularly replenish our online inventory and do our best to keep the website well stocked. Follow us on Instagram or sign up to our newsletter for updates. If you can’t wait, email us at info@sidaidesigns.com and we will do our best to help.

Our talented team of over 120 beaders handcrafts our designs. You may notice some slight variations in detail and finish. With different hands crafting each piece, no two pieces will be exactly the same. We celebrate the uniqueness of each beader and each design and hope you will too.

Please refer to our materials for further information. 

Yes! Please email us at info@sidaidesigns.com and we can start the creative process.

Pre-order means that the product you are ordering is not yet made and will be crafted just for you! Lead-times will be between 4-6 weeks for jewelry and 6-8 weeks for homeware. 

Check out our care guide for all the do's and don'ts.

Every piece of Sidai Designs jewelry is covered by a one-year warranty providing valid proof of purchase has been shown. 
Within one year of purchase, if your jewelry needs repair for reasons other than natural wear and tear, please let us know by completing our repair form and we will get back to you asap.
If repairs are needed due to a production fault, we will provide you with a full repair service free of charge.

Yes, we do provide a repair service. Please find more information here. 

Your order comes in a bag sewn by hand, made of kitenge fabric from Tanzania. These bags are made by SEW Tanzania, a local NGO supporting women living with HIV.

If you need to cancel, change or update an order, please reach out to us immediately at info@sidaidesigns.com Kindly note, we do our best to get orders out promptly so we may not be able to assist you if your order has already been dispatched. 

You will find tracking information on our follow up email, which will be sent to the email address you listed on the order. This will be sent to you once your order has been dispatched.

We have 2 types of discounts:

1. Automatic discounts; which are applied automatically

2. Promo codes; which you will need to add at check out. 

Multiple discount codes cannot be used together. Sidai has the right to hold and or cancel orders that have used more than one discount code.

If you contact us at info@sidaidesigns.com immediately after placing your order we will do our best to apply the discount but this cannot be guaranteed. 

Please refer to our shipping policy below.

Please contact us at info@sidaidesigns.com and we will do our best to help locate your parcel. We, however, cannot be held responsible for delays or loss of parcel occurring due to the carrier, misstatement of your shipping address, damages that occur during shipment, or any customs fees due on arrival of your order in your destination country.

Please contact us at info@sidaidesigns.com and we will do our best to resolve the issue. 

When you order an item from Sidai Designs your order is processed when you click the Confirm Order button at the end of the process. You will receive an email confirming the details of your order, your payment reference, and the value that will be debited from your credit/debit card. 

Please check out our shipping policy here for full details.

All our orders come in a hand-sewn bag made of kitenge fabric from Tanzania. These bags are made by SEW Tanzania, a local NGO supporting women living with HIV. If you require further gift-wrapping please contact us. 

Yes, gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Shop gift cards here. 

Gift cards can only be used in our online store, and not in our Arusha store. Please enter the gift voucher code at checkout. 

Our gift cards have no expiration.

All proceeds gifted to the mamas via donations at checkout or the purchase of one of the gifts for the mamas will be given in full to the mamas. There will be no cost for administration, delivery, our team distributing or any other overhead. This is a chance for you to directly support Maasai women. Shop gifts for the Maasai women here.

Please check out our return + exchange section here for full details.

Please check out our wholesale section here for more details on working with us.

Please refer to our beading classes for more information.