MAKING A PURCHASE
Our designs are handcrafted by our talented team of over 120 beaders. With different hands crafting each piece, no two pieces will be exactly the same. You may notice some slight variations in detail and finish. We celebrate the uniqueness of each beader and each design and hope you will too.
We promise to package your purchase in a timely manner and in perfect condition. We cannot be held responsible for delays occurring due to the carrier, misstatement of your shipping address, damages that occur during shipment, or any customs fees due on receipt or order.
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal and ShopPay payments. We do not accept personal checks, money orders, or direct bank transfers.
All prices on our site are based in GBP pounds and can be paid in USD, EUR or GBP. The exact exchange rate that you will pay is determined by your credit card provider.
When you order an item from www.sidaidesigns.com, your order is processed when you click the Confirm Order button at the end of the process. You will receive an email confirming the details of your order, your payment reference, and the value that will be debited from your credit/debit card.
This product is ready made and will be dispatched from Maine, USA. All orders are shipped via USPS.
US orders - Priority Mail (1-3 business days)
International orders – First Class International Mail (up to 21 business days)
Orders placed are processed and shipped within 5-7 business days. If your order will not be dispatched within the time frame specified, we will notify you, as this may delay the shipping process.
Customers are responsible for any taxes incurred in the destination country.
REFUND / RETURN POLICY
If you are not satisfied with any item you have purchased in our online store, you may return it to us within 7 days of receiving the order.
Please email firstname.lastname@example.org to obtain a return form. Items returned without a completed return form that clearly states the order number will not be accepted. Please ensure that items are unworn, undamaged and in original packaging. Items that are damaged on receipt will not be eligible for a refund.
We recommend sending via an insured service with tracking. All returns are at the customers’ own risk and expense. We will notify you via email once your return is received. Your refund will be issued in the original method, less any shipping costs. Please note that your banking institution may require additional days to process the transaction (typically 3-5 business days).
The following items are non-returnable:
- All items purchased on sale
All items which have been worn.
Items requested for exchange will be dispatched on receipt of the returned items.
Customers are liable for all shipping cost of exchange. You will receive a pay-by link prior to dispatch of replacement.
We will cover shipping costs for replacements made due to a production fault.
ONE YEAR WARRANTY
Every piece of Sidai Designs jewelry is covered by a one-year warranty providing valid proof of purchase has been shown.
Within one year of purchase, if your jewelry needs repair for reasons other than natural wear and tear, please let us know by contacting our team at email@example.com.
If repairs are needed due to a production fault, we will provide you with a full repair service free of charge.
- Remove your jewelry before you shower, wash your hands or apply lotion.
- Avoid wearing your jewelry in chlorinated water or at the beach.
- Avoid spraying perfume on jewelry.
- Use a soft, lint free cloth to keep your sterling silver and 14k gold filled jewelry looking shiny.
- To protect your jewelry pieces, each piece should be individually placed in a pouch or soft lined box to keep it from being scratched or tangled.
- Store your jewelry in a dry place, away from intense heat.
If you require any further assistance, please contact us at firstname.lastname@example.org